Tuition is due on the 1st of each month. We kindly request that payments be made promptly.

Unfortunately, we cannot give credit for absences due to illness or family vacations.

There is a $25.00 fee for all returned checks. After one returned check, we will only accept cash or money orders as payment.

Fifteen minutes after your scheduled pick-up time is considered late. There is a $1.00 per minute late fee. Payment is due when you arrive to pick up your child or the following morning when your child is dropped off for care. If there is no contact from the parent/guardian and a child remains at our facility for more than 1 hour past the normal pick-up time, child protective services will be called.

We understand that unforeseen circumstances may arise, but repeated late pick-ups are subject to consequences. Three warnings will be given and documented, with the late fee still due. Upon the fourth occurrence, a two-week notice will be given to make alternative arrangements for your child's care. Payment will still be due for that two-week period.

Special arrangements can be made if communicated three days prior to the day you plan to pick up your child after the scheduled pick-up time. Failure to provide advance notice will result in the late fee still applying.

Child care services will be terminated if payment for services is not made as agreed upon or if a child is continually picked up late. Additionally, if parents, guardians, or the child pose a threat to themselves, others, or property, the child care contract will be terminated.

A TWO-WEEK notice is required in writing for withdrawing your child from child care. There is no refund on advance tuition.

Admission requirements include an initial interview, a visit with the child, and completion of all required paperwork. There is a 30-day trial period for all children. At the end of this period, we will discuss any observations or concerns and assess if alternative care may be necessary if the child is having difficulty adjusting to our child care setting.

We are closed on all national holidays. Tuition has been prorated to account for these closings, so full tuition is due each month. Additionally, we take one week off during the year, and personal days if needed. Parents will receive a thirty-day notice for our vacations.

We conduct fire drills every month, exceeding state licensing requirements of every six months. In addition, we conduct monthly earthquake drills and provide regular safety talks on first aid and stranger danger. Our home is equipped with smoke and carbon monoxide alarms, which are checked monthly.

At this time, we do not use substitutes. However, our assistant is authorized to be left alone with the children. The assistant is fingerprinted and has gone through the licensing process. They are primarily utilized as emergency backup.

In case of an emergency involving your child, we will assess the need to call 911 or directly contact the parent/guardian. If deemed necessary, we will call an ambulance, administer CPR and/or first aid. Parents/guardians are responsible for any ambulance or hospital fees. In case of an emergency involving our family members, we will notify each parent/guardian or someone on the emergency list and provide information on where and how to pick up the child.

Only individuals listed on your child's emergency form are allowed to pick up your child. In the event of an emergency requiring someone not on the pick-up list to pick up your child, we require a phone call from the parent/guardian or a note. If we have not previously met the person, they will need to show a picture ID. If a parent no longer wishes for the other parent to pick up the child, legal documentation must be provided to indicate the change in custody rights.

We do not carry business liability insurance for transportation purposes. However, we have permission to transport your child while dropping off and picking up school-age children. We may also run small errands around town, for which we will inform you in advance. Field trips are also planned throughout the year, and you will receive prior notice of these trips.

We are mandated reporters and required to report any suspected cases of abuse or neglect. We follow the regulations set by the State of California and the Department of Social Services. We reserve the right to deny services to anyone engaging in abusive language or behavior towards any child, parent/guardian, or our family members. We use positive reinforcement, communication, redirection, and quiet time as guidance techniques. We work collaboratively with parents/guardians to address any behavior concerns.

Yes, we have an open-door policy, and all families are welcome to visit our home during child care hours from 8 am to 6 pm. We encourage parent participation and welcome any ideas or assistance with activities.

All new children receive daily communication sheets to provide updates on their day and help familiarize them with our routine. Monthly activity calendars are sent home, and we encourage parents to share their questions or concerns at any time. If it is after business hours, you can call us anytime.

We provide BREAKFAST-AM SNACK-LUNCH-PM SNACK. We follow the San Joaquin food program guidelines. We encourage all children to try new foods but they are never forced.

Yes, we encourage all children to rest. Each child has their own rest mat and sheet, and they are welcome to bring a pillow and blanket from home. Rest mats, sheets, and blankets are cleaned regularly. School-age children have a designated quiet time for resting or reading. We kindly request that parents do not drop off or pick up their child during rest time to minimize disruptions.

Children must be either potty trained or have a basic understanding of using the potty. We reinforce potty training practices that parents/guardians are implementing at home. Positive reinforcement is used, and we never force a child to use the toilet. If a child is not fully potty trained by thirty-six months, we may need to terminate their enrollment. Parents are requested to provide extra clothing during this transition period.

We conduct daily checks of our indoor and outdoor areas to prevent injuries. Toys and equipment are cleaned and disinfected weekly and as needed. We follow hygiene practices, such as regular handwashing, to prevent the spread of germs. We have safety measures in place, including smoke and carbon monoxide alarms. Additionally, we are licensed by the State of California and the Department of Social Services, who have the right to inspect our files and observe the condition of children under our care.

All medications must be directly provided to us upon arrival. Parents/guardians need to complete a medication release form, specifying the medication, dosage, time, and parental signature. The administration of medication is recorded on the form, and a copy is sent home at the end of the day. Prescription medications must include the child's name, doctor's name, dosage amount, and expiration date. Medications will only be dispensed as directed on the label unless verified by a note from the doctor with a signature and date.

We are permitted to administer specific over-the-counter medications, including antihistamines, non-aspirin fever reducers/pain relievers, non-narcotic cough suppressants, decongestants, anti-itching ointments or lotions, diaper ointments and powders for diaper area, and sunscreen.